When Receiving Your Product

Before signing the cargo report, check whether there is any damage or problem in the box of your product. If there is damage or deficiency for any reason, if there is an opening in the tape of the parcel, return your box to the cargo officer without signing any documents related to the delivery, with a request to keep a record. If you fulfil this obligation, your new products will be sent to you immediately. In case of receipt of products whose box is damaged or whose content is claimed to be missing, we are not responsible for the damage or lack of products inside. Please report this situation as soon as possible to the e-mail address destek@cileosunglasses.com together with the contract number.

Our Customer Service

For all your questions about your orders and to get information about the products, you can request support from anywhere in Turkey by e-mail destek@cileosunglasses.com or by filling out our contact form.