FREQUENTLY ASKED QUESTIONS
Membership
How can I become a member?
Can I shop without being a member?
Can I update my membership details?
I forgot my password, how can I change it?
Shipping
Which shipping companies do you work with?
When will my order be delivered?
Return and Exchange
What is the Return Policy?
When will I get my refund?
Can I cancel my order?
What are the product return conditions?
Can I exchange the products I bought from Cielosunglasses.com?
What are the conditions of product exchange?
How long does the exchange process take?
What is the procedure in case the colour I requested to exchange is out of stock?
Payment / Invoice
How can I make a payment?
Can I pay by cash on delivery or money order/eft?
Can I pay in instalments? Is a maturity difference applied?
Can I pay with a campaign discount coupon code?
Can I create a corporate invoice?
Shopping Security
Is it safe to shop at Cielosunglasses.com?
Is my credit card details stored?
Is my personal data secure?
Order and Afterwards
How do I place an order?
I received an error when creating an order, what should I do?
Will my order invoice come with the product?
My invoice was not delivered with my product, what should I do?
How do I find out the order status?
Can I make changes to my order?
Do I have to pay for shipping?
Do you deliver abroad?
Can I change the delivery address?
How many working days will my products be shipped?
How can I track my products that have been delivered?
What should I pay attention to when collecting my parcel?
My order has not been delivered, what should I do?
My order was incomplete, defective or incorrectly delivered, what should I do?
How can I benefit from your campaigns?
What are your campaign conditions and practices?
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